Effective: 01/11/2025
Last Call ("we", "us" or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and disclose personal data in connection with your use of the Last Call mobile application and website (collectively, the "App") and your interactions with Last Call.
By using our App or providing your personal data to us, you accept and consent to the practices described in this Privacy Policy.
Controller: Last Call
Registered Address: Metn - Lebanon
Email: info@downloadlc.com
If you have any questions about this Privacy Policy or our processing of personal data, please contact us using the details above.
We collect personal data that you voluntarily provide to us when using the App or interacting with Last Call, including:
2.1 Account Information: Name, email address, phone number, password, and payment details.
2.2 Location Data: Geolocation data to provide store listings and facilitate pick-ups.
2.3 Usage Data: App usage, interactions with Stores, reservations, and reviews.
2.4 Communications: Emails, messages, and support requests sent to Last Call.
2.5 Cookies and Tracking Technologies: See Section 10 for details.
We may also collect aggregated or anonymized data that does not identify you personally.
We process personal data for the following purposes:
Purpose: To provide the App's services and facilitate reservations
Legal Basis: Performance of contract
Purpose: To process payments and fulfill orders
Legal Basis: Performance of contract / legitimate interest
Purpose: To communicate with users about reservations, support, and updates
Legal Basis: Legitimate interest / consent
Purpose: To personalize and improve the App
Legal Basis: Legitimate interest
Purpose: To comply with legal obligations
Legal Basis: Legal obligation
Purpose: For marketing communications
Legal Basis: Consent (you may opt-out anytime)
We do not sell your personal data. We may share your data with:
• Stores for the purpose of fulfilling your reservation.
• Payment providers to process your payment securely.
• Service providers and partners that assist us with App functionality, analytics, and IT services.
• Legal authorities when required by law or to protect our rights.
All third parties are required to process personal data in accordance with this Privacy Policy and applicable data protection laws.
Your personal data is stored on our servers hosted on Amazon Web Services (AWS) in the EU. If we transfer your data outside of Lebanon or the EU, we will ensure that appropriate safeguards are in place in accordance with applicable data protection laws, including standard contractual clauses or other legally approved mechanisms.
We retain personal data for as long as necessary to provide our services and fulfill contractual and legal obligations. Typical retention periods include:
• Account information: Until account deletion + 5 years for legal compliance.
• Transaction and reservation history: 10 years for accounting and legal purposes.
• Support and complaint records: 3 years.
After this period, personal data will be securely deleted or anonymized.
You have the following rights regarding your personal data:
1. Access: Request access to the personal data we hold about you.
2. Correction: Request correction of inaccurate or incomplete data.
3. Deletion: Request deletion of your personal data, subject to legal obligations.
4. Objection: Object to processing based on legitimate interest.
5. Restriction: Request restriction of processing in certain circumstances.
6. Data Portability: Request your personal data in a structured, machine-readable format.
7. Withdraw Consent: Withdraw consent at any time for processing based on consent.
To exercise these rights, please contact us at info@downloadlc.com. We will respond in accordance with applicable law.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, loss, or destruction, including:
• Encryption of sensitive data
• Access controls and authentication
• Regular security audits and monitoring
However, no system is entirely secure, and we cannot guarantee absolute security.
Our App is not intended for children under 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it immediately.
We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You may manage your cookie preferences via your device or browser settings.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or App functionality. We will notify users of significant changes via the App or email. Your continued use of the App constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or complaints regarding this Privacy Policy or our processing of your personal data, please contact:
Email: info@downloadlc.com
Address: Metn - Lebanon